Rivian Trip Planner

Rivian Trip
Planner

Rivian Trip Planner

Problem

Among all objections to EV ownership, the most common and impactful arise from negative, missing, or incorrect consumer perceptions regarding EV charging and range.

51%

Wouldn’t purchase an EV because of a perceived lack of charging station availability.

Wouldn’t purchase an EV because of a perceived lack of charging station availability.

47%

Wouldn’t purchase an EV because of perceptions on limited driving distance.


Wouldn’t purchase an EV because of perceptions on limited driving distance.

42%

Wouldn’t purchase an EV because of the perceived time it takes to charge an EV.

Wouldn’t purchase an EV because of the perceived time it takes to charge an EV.

Solution

Build a trip planning tool to contextualize and educate people about charging, using a journey of their choice to tell the story.

Build a trip planning tool to contextualize and educate people about charging, using a journey of their choice to tell the story.

Deliverables

In Store Touch Screen

In Store Touch Screen

Web App

Web App

Product Overview

Embracing the large touch-screens in Rivian Spaces created an inviting highly tactile experience that aligns with the Rivian App's trip planning features, seamlessly introducing users to the ecosystem's design language.

The trip digest provides users with a quick overview of their trip, an interactive map of the full charging network, and detailed info on recommended chargers along the route.

General charging education

Swipeable flashcards present key charging information through bite-sized FAQs, enhanced by minimal animations to keep folks engaged.

Move through the funnel

Users can quickly reserve a demo drive when they are ready to take the next step and get behind the wheel.